help/fh

常见问题

  • Account
  • Affiliate
  • Banking
  • Products
  • Promotion
  • Registration
  • Rewards
  • Website
How to change my login username?

You can not change your login username once successfully registered.

How to retrieve my username?

Please click 'Forgot Password' in the login page then go to the 'Forgot Username' section to retrieve your username through SMS or Email verification.

How to reset my login password ?

Please click 'Forgot Password' in the login page then go to the 'Forgot Password' section to reset your login password through SMS or Email verification.

How to change my current login password ?

For APP users please click the 'Profile' button at the upper right corner then click the 'Edit' button and choose the 'Change Login Password' option to create a new login password, For Desktop and mobile users please click the 'Profile' button at the upper right corner / your username then go to 'My Accounts' section and choose the 'Password' option to create a new login password.

How to create or change withdrawal password

For APP users please click the 'Profile' button at the upper right corner then click the 'Edit' button and choose the 'Change Withdrawal Password' option to create or change the withdrawal password. For Desktop and mobile users please click the 'Profile' button at the upper right corner / your username then go to 'My Accounts' section and choose the 'Password' option to create or change your withdrawal password.

What should I do if I forget my current withdrawal password ?

Please contact our CS through live chat for further assistance.

How to change or verify my registered email address ?

Unverified Email Address please click the 'Profile' button at the upper right corner then go to 'My Accounts' section and choose the 'Verification' option to change or verify your email address, for Verified Email Address please contact our CS through live chat for further assistance.

How to change or verify my registered phone number ?

Unverified Phone Number : Please click the 'Profile' button at the upper right corner then go to 'My Accounts' section and choose the 'Verification' option to change or verify your phone number. Verified Phone Number : Please contact our CS through live chat for further assistance.

How to verify my PAN ID ?

Please click the 'Profile' button at the upper right corner then go to 'My Accounts' section and choose the 'Verification' option to verify your PAN ID number. If any error message appears, please contact our CS through live chat for further assistance.

How to link my social media account ?

Please click the 'Profile' button at the upper right corner then go to 'My Accounts' section and choose the 'Social Media' option to link your social media account.

How to close my account ?

Please contact our CS through live chat for further assistance.

How to open back my closed account ?

Once an account is closed permanently, it can not be opened back anymore.

How to close my account temporarily ?

Please contact our CS through live chat for further assistance.

How to add a new withdrawal bank account number ?

Please click the 'Profile' button at the upper right corner then go to the 'My Accounts' section and choose the 'Bank Accounts' option. You can click the 'Add Bank Account' button to add a new withdrawal bank account number.

How to change my bank account IFSC code ?

Please click the 'Profile' button at the upper right corner then go to the 'My Accounts' section and choose the 'Bank Accounts' option. You can click the 'Edit' button to edit your bank account IFSC code.

How to check my bet record ?

Please click the 'Profile' button at the upper right corner then choose the 'Bet History' option. You can check your previous bet record for a specific period.

How to check my transaction record ?

Please click the 'Profile' button at the upper right corner then choose the 'Transaction History' option. You can check your previous deposit, withdrawal, fund transfer & bonus record for a specific period.

How to contact 7Cric Affiliate team ?

You can contact our Affiliate team through below channels :
WhatsApp : + 46 140 760 800
Telegram : t.me/fun88india
Email : [email protected]
Call : +91 22 5032 3347

What should I do if I could not reach 7Cric Affiliate team ?

Please contact our CS through live chat for further assistance.

DEPOSIT
How many deposit methods are available in 7Cric ? ( including minimum and maximum deposit amount )

The current available deposit methods in 7Cric :
UPI/Net Banking/E-Wallet : Gpay, PayTM, PhonePe etc ( Min 100 - Max 200,000 INR )
Cryptocurrency : BitCoin ( Min 20,000 - Max 8,000,000 INR )
Astropay : OneTouch & Card ( Min 200 - Max 500,000 INR )
Sticpay : Credit Card, Debit Card, Local Bank Transfer, etc. ( Min 1,000 - Max 500,000 INR )

How long is the deposit processing time in 7Cric ?

Deposit processing time in 7Cric is within 10 minutes from the successful payment completion.

Where should I follow up my pending deposit ?

Please provide your deposit slip / proof to CS through live chat for further assistance.

Is there any deposit maintenance schedule in 7Cric ?

Yes, there is. Specific deposit method will be unavailable during the maintenance. Please use another available deposit method during that time.

What should I do if my deposit has been declined ?

You can expect the refund from your bank within 14 banking days excluding weekends & bank holidays. In case if still no refund, please contact our CS through live chat for further assistance.

What should I do if I face error message when applying for deposit ?

Please contact our CS through live chat for further assistance.

WITHDRAWAL
How many withdrawal methods are available in 7Cric ? ( including minimum and maximum withdrawal amount )

The current available withdrawal methods in 7Cric :
Local bank transfer : Min 1,000 - Max 100,000 INR
EcoPayz : Min 2,000 - Max 200,000 INR
SticPay : Min 1,000 - Max 200,000 INR
AstroPay : Min 200 - Max 200,000 INR

What is the withdrawal requirement in 7Cric ?

You need to play your deposit amount 1x turnover then transfer your balance into 'Main Wallet' and apply for withdrawal.

How long is the withdrawal processing time in 7Cric ?

Local bank transfer : within 2 banking days excluding weekends & bank holidays AstroPay/SticPay/EcoPay : within 10 minutes.

How many withdrawals can I apply per day ?

You can apply up to 10 withdrawals per day.

Where should I follow up my pending withdrawal ?

Please contact our CS through live chat for further assistance.

Where should I follow up my succesful status withdrawal but no money received in my bank account ?

Please contact our CS through live chat for further assistance.

Where should I follow up my rejected withdrawal ?

Please contact our CS through live chat for further assistance.

What should I do if I face error message when applying for withdrawal ?

Please contact our CS through live chat for further assistance.

How to check my withdrawable amount ?

Please go to the 'Withdrawal' page and the withdrawable amount will be displayed when you are going to choose the withdrawal method.

FUND TRANSFER
How to transfer my balance into another wallet ?

Please click 'Transfer' button at the lower side and choose between :
Fast Transfer : Retrieve all balance into specific wallet by one click
Transfer : Key in transfer amount manually.

Why am I unable to transfer all my balance ?

If you are participating in upfront bonus promotion, the balance inside can only be transferred out once the turnover is enough.

Where should I follow up my missing balance ?

Please contact our CS through live chat for further assistance.

Should I transfer my balance into specific game wallet before playing ?

You can enter any game lobby directly and all of your balance will follow.

SPORTSBOOK
How many Sportsbook vendors does h5 have ?

7Cric provides 5 Sportsbook vendors such as 7Cric Sports, SABA Sports, BetB2B, Exchange & Virtual.

How to check the betting rules for the games provided in 7Cric ?

The betting rule of each game is provided inside the game page.

How many Odds are available in Sportsbook?

There are 4 odds type offered : Decimal, Hongkong, Malaysian & Indonesian.

How many View types are available in Sportsbook?

>There are 2 view types : Asian & European.

How to check bet history ?

You can go to the specific Sportsbook vendor page and click 'Betting History / My Bets'.

How to check bet result ?

You can go to the specific Sportsbook vendor page and click 'Results'.

How to check special bets in Sportsbook?

You can click the number displayed in the right side of the match offered.

What is Mix Parlay bet in Sportsbook ?

Mix Parlay is combining several teams / selections from several different matches into 1 bet. The market odds offered for parlay betting are Dec (decimal) odds and the odds offered will always be more than 1.

How many matches are required for Mix Parlay bet ?

Minimum selection is 3 matches, but for big leagues it can combine 2 bets (if offered by the vendor, see the 2 selections tab) Sports can be mixed. Such as football, basketball, tennis, etc.

What is Cash Out in Sportsbook ?

Cash Out is a function that allows members to sell his bet in full or partial amount before the match ends or when it's still being offered. The Cash Out function may differ for each Sportsbook vendor.

What is Lay and Back in Exchange ?

Back : Bet on the outcome to happen. In Back betting, you can choose how much you want to risk (stake/bet amount)
Lay : Bet on the outcome not to happen. In Lay betting , you can choose how much you want to win.

What colors represent Lay & Back ?

Back : Blue color
Lay : Pink color.

How much is the commission fee in Exchange ?

The commission fee in Exchange is 4% of net winning amount.

What is net Exposure mean in Exchange ?

Net Exposure is the estimated maximum loss or winning amount.

What should I do if I face error message when entering the game?

Please contact our CS through live chat for further assistance.

CASINO
How many Casino vendors does 7Cric have ?

7Cric provides 7 Casino such as Evolution, Sexygaming, Microgaming, Playtech, SuperSpade, Ezugi& Amazing Gaming.

What Casino games are available in 7Cric ?

There are Andar Bahar, Teenpatti, Baccarat, Roulette, Sicbo, Dragon Tiger, Black Jack etc.

SLOT
How many Slot vendors does 7Cric have ?

7Cric provides 4 Slot such as Microgaming, Playtech, Netent and Pragmatic Play.

What Slot games are available in 7Cric ?

There are Classic Slot, Video Slot, Bonus Slot, Table Game, etc.

IDN POKER
How many Poker vendors does 7Cric have ?

7Cric provides 1 Poker game which is IDN Poker.

What currency is used in IDN Poker ?

IDN Poker is using IDR (Indonesian Rupiah). Your money will be converted into that currency when you play.

How much is the rate for INR to IDR ?

Your balance inside the IDN Poker lobby will be displayed in both INR & IDR amount. The rate may change without prior notice.

How to apply for the promotion in 7Cric ?

You can apply for our ongoing promotions by clicking the 'Apply Bonus' button in the promotion page or click the 'Profile' button at the upper right corner then choose the 'My Promotions' option.

How many Bonus type is available in 7Cric ?

7Cric offers Upfront & Post Bonus types.

What is the benefit of Upfront Bonus type ?

The bonus amount will be credited immediately into a specific game wallet and locked until the turnover is enough.

How to remove the Upfront Bonus ongoing turnover ?

There should be no balance left & no ongoing bets. Please contact our CS through live chat for further assistance.

How to cancel the Upfront Bonus promotion application ?

The bonus amount should not be played. Please contact our CS through live chat for further assistance.

How to apply for weekly cashback?

You can click the 'Apply Bonus' button and Cashback is based on the net loss calculation in the previous 7 days from your application time.

How to get the Freebet without deposit in 7Cric ?

You can check our ongoing promotions regularly and apply if any.

What should I do if I face error message when applying for promotion ?

Please contact our CS through live chat for further assistance.

How to check my ongoing post bonus turnover ?

Please click the 'Profile' button at the upper right corner then choose the 'My Promotions' option to check your ongoing post bonus turnover.

What is the benefit of Post Bonus type ?

The deposit amount will not be locked into specific wallet and member can withdraw the deposit amount with 1x turnover.

How to cancel the Post Bonus promotion application ?

Please contact our CS through live chat for further assistance.

What is the minimum legal age to play in 7Cric ?

Member is required to be at least 21 years old to play in 7Cric. In case if member is underage, his account will be closed and he can come back to play once he reaches the legal age.

How to register an account in 7Cric?

Please click the 'Join Now' button, fill in your informations and finish your registration with OTP verification.

How to update my account informations after successful account registration ?

Please click the 'Update Now' button and update your 'First Name', 'Last Name' & 'Email Address' prior to start playing in 7Cric.
First Name & Last Name : Please click the 'Edit' button at 'Full Name' section to submit your First Name & Last Name.
Email Address : Please click the 'Edit' button at the upper right corner, beside 'User Information' section to submit your Email address.

What should I do if I have middle name ?

Please fill in your middle name alongside your first name in the 'First Name' column.

What should I do if error message appears during registration ?

Please contact our CS through live chat for further assistance.

Why should I perform OTP verification during registration ?

The OTP verification is required to ensure your registered phone number is valid and active for a better communication in the future.

What should I do if there's no OTP code received ?

Please recheck the phone number you entered. If it's correct, kindly contact our CS through live chat for further assistance.

What is Rewards point ?

Rewards point is the point accumulated from your valid bet amount.

How to get Rewards point ?

You can get Rewards point from your valid bet amount ( excluding Exchange & IDN Poker ) :
Sportsbook, Virtual & Slot : 1 point per 200 INR
Casino : 1 point per 500 INR

How many Rewards point will I get if I bet below or above the minimum required amount ?

Below the minimum required amount : No Rewards point received
Above the minimum required amount : Prorated calculation
Example : Sportsbook 1 point per 200 INR, valid bet amount is 300 so you will received 1.5 points

How to check my current Rewards point ?

Please click the 'Profile' button at the upper right corner then choose the 'My Rewards' option. You can check your previous bet record for a specific period.

What is the expiration date of Rewards point ?

There's no expiration date of Rewards point currently.

How to claim the Freebet from Rewards point ?

The Freebet will be automatically credited into your account once unlocked.

How many turnover do I need for the Freebet ?

1x turnover is required to make withdrawal.

Why should I trust 7Cric ?

7Cric company was founded in 2009 and currently holds a gambling license from The E Gambling Montenegro (license number: 0133).

What is the current 7Cric India official betting partner ?

7Cric India is the current official betting partner for CPL T20.?

What makes 7Cric different from other website?

In a span of five years in the industry, 7Cric has won nominations by EGR Awards organized by eGaming Review Magazine for the "Asian Live Gaming Operator of the Year", "Asian Operator of the Year Nominations for 2009" and "Asian Operator Nominations for 2010"

How many platforms are 7Cric available in ?

7Cric is availabe in 3 platforms :
Desktop Version :
Mobile Web Version :
Mobile App Version :
Android Download Link :
iOS Download Link :

What is the alternative link to access 7Cric?

Please contact our CS through live chat for further assistance.

What should I do if I can not access into 7Cric website ?

Please contact our CS through live chat for further assistance.

How to send screenshot from mobile phone while chatting with CS ?

You can use the 'Switch Tab' function on your browser.

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